Boxing Non-Compliance

Boxing non-compliance refers to the charges incurred when a product’s original packaging does not provide adequate protection during shipment. Vendors must repack products to ensure security and prevent damage. Chargebacks occur if parts need to be kept together, a damaged box needs replacement, or if the original packaging is not sufficiently protective. The chargeback fee is €0.77 per unit.

Preventive measures include proper boxing techniques as demonstrated in educational materials. In case of disagreement with a chargeback, vendors can dispute it by providing photographic evidence showing the product was appropriately packaged and labeled. Proper packaging supports efficient handling and enhances customer satisfaction.