Carrier Central / CARP

Carrier Central (also known as CARP - Carrier Appointment Request Portal) is Amazon’s online platform used by carriers and vendors to book and manage delivery appointments for pallet-sized shipments to Amazon fulfillment centers.

Booking Process

Carriers submit appointment requests on Carrier Central after receiving the Advance Shipment Notification (ASN), requiring the bill of lading for confirmation. Once approved, a booking reference number with the designated delivery date and time is sent via email. Appointments are prioritized based on a comprehensive evaluation considering shipment value and require accurate ASN and bill of lading details.

Rescheduling and Cancellations

When a delivery request is canceled or rescheduled, vendors receive an email prompt to rebook the appointment at least 24 hours before the initially planned delivery. The system offers the next available slot based on the destination fulfillment center’s schedule. To prevent chargebacks, vendors should ensure rescheduling aligns with the purchase order delivery window.

Routing and Consolidation

Deliveries might be routed to an Inbound Consolidation Center (ICC), a third-party warehouse that temporarily holds shipments before final delivery. Redirected shipments can reuse the original Inbound Shipment Appointment (ISA) until they’re processed at the destination fulfillment center.

Best Practices and Common Issues

Users are advised to use shared email addresses for ease of access to booking confirmations and updates. Common issues may include appointment timing conflicts, email confirmation delays, and errors related to purchase orders. Carriers must ensure compliance with all appointment conditions to facilitate smooth scheduling and delivery operations.