Key Business Contacts

Key Business Contacts are essential for managing Vendor Central accounts effectively. They ensure the right people in an organization receive pertinent communications by assigning specific roles with corresponding email addresses. Assigning roles during initial setup and regularly updating them facilitates efficient operations.

Roles include:

• Primary Contact: Main account representative.
• Accounts Payable: Handles payment processing.
• Catalog: Manages product listings and quality.
• Chargebacks: Oversees performance and operational chargebacks.
• Compliance: Responds to non-compliance alerts.
• Corporate: Higher-ranking than account manager.
• Customer Service: Handles support issues.
• EDI/API Contact: Manages data integration processes.
• FCR Recipient: Receives forwarder’s cargo receipt.
• Foreign Manufacturer: Manages direct imports.
• Marketing/PR: Oversees marketing efforts.
• Order Management: Receives order notifications.
• Product Returns: Manages product return processes.
• Remittance: Processes received payments.
• Sales: Manages sales operations.
• Shipper (exporter): Prepares goods for shipment.
• Supply Chain Operations: Oversees supply chain processes.
• VGM Signature: Signs shipment weight documents.
• Warehouse: Manages physical shipments.

These roles facilitate smooth communication and operational management within the Vendor Central system.