Paper Invoice Chargeback

A Paper Invoice chargeback happens when vendors submit invoices to Amazon through non-approved electronic methods. Amazon requires invoices to be submitted electronically using either Electronic Data Exchange (EDI) with AS2 or FTP formats, or through the web-based invoicing feature in Vendor Central.

Failure to comply results in a chargeback of EUR 5 per paper invoice. Submitting PDF invoices via contact channels also categorizes them as paper invoices. Electronic invoicing is preferred because it streamlines processing, making payment handling more efficient and cost-effective.

If vendors believe a chargeback was issued in error, they can dispute it by providing documentation, such as a screenshot or EDI file, that demonstrates the invoice was submitted electronically.