Price Discrepancy Dispute

A Price Discrepancy Dispute occurs when there’s a mismatch between the expected and the invoiced price in Amazon Vendor Central. These disputes arise from inconsistencies between purchase or invoiced prices and the expected amounts. Vendors must review and address these discrepancies through a structured dispute process to ensure accurate financial management and maintain good vendor relationships.

Dispute Management Process

• Contact Information: Ensure that Accounts Receivable contacts are current to receive notifications about discrepancies.
• Dispute Process: Each invoice requires a separate dispute submission. A single dispute reason can apply to multiple lines, but only for individual invoices.
• Multiple Line Items: A second dispute can be raised for another line on the same invoice only after resolving the first. Alternatively, the first dispute can be canceled to submit a combined dispute, but only if the status is “Price discrepancy dispute in progress.”

Dispute Reasons

Understanding the specific reasons for price discrepancies is crucial for effective dispute management:

• Wrong Purchase Discount: Incorrect discount applied on the purchase order.
• New Model: Missing ASIN, ISBN, or item information for new product models.
• Cost Update Timing: Errors in the vendor’s cost catalog data feed timing.
• Other: Used for unmatched reasons and requires a text comment with detailed explanation.
• Deal Buy: Special discounted pricing applied to specific purchase orders.
• Price List Not Supplied: No price list was provided or an incorrect price list was used.
• Unit of Measure Discrepancy: Differences in unit measures between the purchase order and invoice.
• Purchase Order Confirmed: Confirmations received at lower prices than originally submitted.
• Rounding Issue: Discrepancies that occur frequently with currency conversion calculations.

Dispute Statuses

Track the progress of your disputes through these status indicators:

• Not Disputed: No dispute has been initiated for the discrepancy.
• Dispute in Progress: The dispute is currently under review by Amazon.
• Closed: A resolution has been reached and detailed information can be viewed.
• Canceled: The dispute was canceled before reaching resolution.
• Saved: The dispute has been saved for later submission but not yet submitted.

Handling disputes promptly and understanding these definitions ensures accurate financial management and maintains strong vendor relationships with Amazon.