Amazon Product Documents in Vendor Central | Simply explained

Product Documents in Vendor Central

Product documents in Vendor Central serve as pre-purchase information and post-purchase support for customers, ensuring compliance with legal and Amazon policies. Uploading accurate documents such as user manuals or safety guides is the vendor’s responsibility.

  • Document Types: Includes certificates, manuals, safety data sheets, among others. Some are displayed on product detail pages, others are stored offline.

  • Compliance: Only certain document types can be used to demonstrate compliance with Amazon’s General Product Safety Regulation (GPSR) policy for EU stores.

  • Uploading Process: Documents can be uploaded using a file template, the Manage Inventory page, or API. Each store requires separate uploads.

  • Review and Validation: It may take up to seven business days for documents to be reviewed. Non-compliant documents will be rejected.

  • Correction and Replacement: If rejected, Amazon notifies vendors through email, and vendors can correct and resubmit documents. Replacing documents requires editing the listing.

  • Guidelines: Documents must follow Amazon’s guidelines, limiting references to Amazon, competitors, and ensuring language and content accuracy. Documents must not be blank or contain inappropriate content.

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