Re-dispute a Shortage Claim

Re-disputing a shortage claim is a process used by Amazon vendors to challenge decisions on initially submitted shortage claims that have been partially approved or denied. The purpose is to provide vendors with an opportunity to present additional information or documentation to support their claims.

• Eligibility: Only disputes that have been partially approved or denied can be re-disputed. Claims still under review, fully approved, or paid are not eligible.

• Timing: Vendors must wait until the initial dispute review is complete, which can take up to 40 days, before initiating a re-dispute.

• Submission Process: Vendors can include up to 10 disputes in a single re-dispute. The process involves selecting relevant invoices, providing justification details, and uploading supporting documents.

Successfully submitting a re-dispute generates a unique ID, allowing vendors to track the progress of the review through the Dispute Management system.