Rejected Delivery

Rejected Delivery refers to a shipment being refused due to non-compliance with Amazon’s delivery requirements or issues encountered during receipt. Amazon mandates adherence to specific operational and safety guidelines outlined in the Vendor Manual, including the use of acceptable pallets and appropriate vehicles for unloading. Failure to meet these standards may lead to chargebacks, with a penalty of EUR 290 per non-compliant delivery. Vendors can dispute chargebacks by providing a date-stamped Amazon Delivery Record or carrier Proof of Delivery, indicating the FC address and ISA number.