Unapplied Cash or Credit

Unapplied cash or credit refers to funds received as payment from a vendor that have not been assigned to a specific invoice or matched to open balances on their account. This situation commonly arises when a payment cannot be properly matched with an invoice, often due to missing or unclear remittance information, leaving the amount unallocated.

How to Resolve Unapplied Cash or Credit

Matching Payments to Invoices: Vendors can resolve unapplied amounts by reviewing their Current Balance page to locate the appropriate invoice. They should navigate to “Transaction type” and select “Unapplied Cash on account” or “Unapplied Credit on account,” then select Actions and apply the cash or credit to the correct invoice. It’s important to ensure that the invoice has the same Vendor Code as the unapplied funds.

Providing Remittance Information: If payments are not visible in the unapplied credit section, vendors should send detailed remittance information, including payment method and remittance details, to the specified email address. For electronic payments, the Amazon bank account number is required.

Manual Payments: Vendors not set up for “Amazon Deduct from Payment” may need to follow specific instructions to make manual payments for any open balances.

Support for Complex Issues: If there are incorrect Vendor Codes or other complications preventing proper application of funds, vendors should contact support under Contact Us > Accounting to resolve issues related to invoices or payments.