Amazon Vendor's Own Carrier (VOC) | Simply explained

Vendor's Own Carrier (VOC)

Vendor’s Own Carrier (VOC) is a process allowing vendors to utilize their own chosen carriers for Direct Fulfillment orders. Vendors are responsible for printing their own shipping labels, updating tracking information, confirming shipments, and providing timely delivery updates to ensure a positive customer experience.

To manage VOC orders, vendors must:

  • Add Tracking: Include the carrier name and tracking ID.
  • Confirm Shipment: Enter tracking details before confirmation.
  • Provide Delivery Notifications: Update the shipment status daily until delivery, using status codes like DEPARTED_FROM_FC or DELIVERED.

Daily updates are essential until the package is marked as delivered.

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