A chargeback for Overage PO Units occurs when more products are received than initially confirmed in a purchase order (PO). For instance, if 10 units were confirmed, but 12 units are received, two units are considered overage. This chargeback amounts to EUR 0.60 per unit.

  • Common Causes: Incorrect case quantity information, combined POs, duplicate fulfillment, or mismatched confirmed units.
  • Operational Impact: Excess inventory takes up storage and may cause overstock and extended sales cycles.
  • Prevention: Verify PO details, separate POs correctly, and ensure accuracy in confirmations.
  • Dispute Process: Provide documentation such as shipping confirmations and screenshots showing accurate shipment quantities to dispute errors.
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