Account Health and Seller Feedback
Amazon Account Health: Give warning signs a place in your day.
A shipping problem on one marketplace can be easy to miss when you’re busy on another. Get daily Account Health checks, alerts when the new report shows a status change and one list for the seller feedback that needs a response.
14 days free. No credit card needed.
Alert: Account Health status change
CA · Late shipments · Good → Fair
These brands trust AMALYTIX
Every marketplace
A green status deserves a look at the numbers underneath.
Amazon may still show an uncritical status when a rate already misses its target. See both side by side, across order and shipping metrics, complaints and policy violations. Expand the flagged row to check the actual rate against the target, rather than relying on the status alone.
Amazon says OK, but targets were missed · CA
Alerts
Let the changed status come to you.
Yesterday’s report looked fine. Today, one metric has moved from "Good" to "Fair". AMALYTIX compares the daily reports and flags the change with the marketplace, metric and both statuses. Your next check starts with what changed, instead of another search through Seller Central.
Report yesterday
Late shipments
Report today
Late shipments
The alert names the marketplace, the metric, the old and the new status.
Account Health status change
by email- Market
- CA
- What
- Late shipments
- Before
- Good
- Now
- Fair
Seller Feedback
A two-star rating needs a follow-up, not a forwarding chain.
Someone spots a poor rating, someone else thinks it’s being handled. Bring new 1-to-3-star seller feedback into a shared list, refreshed nightly. Translate it when needed, follow the link to respond in Seller Central and leave notes and a status so your team knows where things stand.
- El paquete llegó dos semanas tarde y el vendedor no respondió.2026-10-24MXIn progress
- Item was fine, but the box was damaged.2026-10-21USNew
- Not as described in the listing.2026-10-18CANew
Lucía
The parcel arrived two weeks late and the seller did not reply.
Original: El paquete llegó dos semanas tarde y el vendedor no respondió.
Statistics
One unhappy customer or a pattern worth investigating?
A bad rating gets attention. A growing share of bad ratings needs a closer look. Compare seller feedback by day, week or month and use the same filters as your list to focus on a marketplace. Check the proportions as well as the counts before deciding what to investigate.
AI Agent
Ask which metric needs your attention first.
You can see a warning, but you still need to understand it. Ask the AMALYTIX AI Agent to check your Account Health: it reads performance metrics, policy violations and seller feedback, then puts your rate next to Amazon’s target. Available from Professional and in the free trial.
Read Account Health for 4 marketplaces
Only Canada has a problem: the late shipment rate is above Amazon’s target. Every other metric is in the green everywhere.
Open the warning. Check the actual rate.
Choose a marketplace in the demo and click a metric to see what Amazon counts, how your rate is calculated and where the target sits.
CA
Late shipments
Orders whose shipment was confirmed after the expected ship date, as a share of all orders. Self-fulfilled orders only.
4.6%
22 of 480 orders
Target: < 4.0%
Above 4 % can lead to the account being deactivated.
Keep the follow-up attached to the feedback.
Understand it, turn it into work and share the relevant ratings.
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Translate
Read feedback in another language without copying it elsewhere.
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To-do and Asana
Give the follow-up a task of its own.
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Excel list
Share the filtered ratings as an Excel file.
Before you hand over the daily checks.
The overall status and the account health of your account, plus order defects (FBA and FBM), late shipments, invoice defects, on time delivery, shipment tracking and order cancellation. On top, eleven kinds of complaints and violations, for example of listing policies, product authenticity or intellectual property, and document requests from Amazon. All per marketplace.
Trusted by brands and agencies
Due to the large number of products in our assortment, we have them monitored automatically. We are now investing the time saved in optimizing our products.
Benjamin Bublat
Managing Director, druckerpatronenexpress.de
With the help of AMALYTIX we monitor our brand portfolio. Here, we particularly like the content monitoring features and alerts on possible plagiarism.
Florian Pfister
Key Account Manager E-Commerce, Spectrum Brands
We create high-quality Amazon content for our customers. AMALYTIX helps us monitor this. Unwanted changes can be corrected quickly.
Petra Slomke
Head of E-Commerce, Omnicom Media Group – Transact
Stay on top of your Amazon business without the manual busywork.
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Contact
Want to learn more or see a live demo? Let's talk.
Julian Rössle
Head of Sales