Shortage Claims
Amazon shortage claims: Account for the money still missing.
The shipment went out, but the full payment didn’t come back. Match shortage claims against their reversals, see what Amazon still withholds and focus your review on open amounts before preparing a dispute.
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$4,812.40
3 open shortage claims
| Invoice | Date | Amount | Shortage | Status |
|---|---|---|---|---|
| 4410-2281 | 2026-09-12 | $18,430.00 | −$1,240.50 | Open |
| 4410-2307 | 2026-09-19 | $9,870.00 | −$312.00 | Reversed |
| 4410-2342 | 2026-09-26 | $22,115.80 | −$2,689.90 | Open |
| 4410-2368 | 2026-10-03 | $6,340.00 | −$158.40 | Reversed |
| 4410-2391 | 2026-10-10 | $14,002.40 | −$882.00 | Open |
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Overview
Before you challenge the deduction, know what it is.
An invoice and the payment against it can tell two different stories. AMALYTIX categorizes each remittance line, separating contractual deductions from those you can contest. Start with the breakdown so your team can distinguish a contract discussion from a claim worth checking.
Where is the money going?
Last 90 days
- Income$412,800
- Contractual deductions−$61,900
- Contestable deductions−$18,400
- Recovered+$9,700
- Net$342,200
Recoverable now
Open shortage claims, across your full history
$8,740
Shortage & Price Claims
A long claims list can include money already returned.
Amazon reverses many shortage claims after a few weeks. Looking only at the original deductions can send you after amounts already settled. Match claims with their reversals by invoice and review the open balance. Signals help you identify the claims that deserve attention now.
- 5730218840−$2,689.90$0.00−$2,689.902026-08-29Dispute nowReceived in full
- 5730224436−$882.00$0.00−$882.002026-09-09Dispute now
- 5730229172−$640.00+$310.00−$330.002026-10-08
- 5730234027−$158.40$0.00−$158.402026-10-14Received in full
Open with no activity for 35 days, or received in full by Amazon’s own receiving data.
Chargebacks
Some chargeback reasons are getting far too familiar.
One chargeback is a line item. The same reason turning up again and again is something to discuss with the team. Compare chargebacks by Amazon’s reason codes and against the previous period, then open the individual events to review what happened.
- Receiving Accuracy9−$940.00+$70.00
- On Time Shipment6−$515.00−$135.00
- Carton Content Accuracy4−$310.00+$110.00
- Prep Bagging2−$96.00−$96.00
Change against the previous period. Click the first row to see the single events.
Disputes
“Resolved” can leave you with another job to do.
A dispute may read “Resolved” while it is queued or denied. Daily imports from Dispute Central bring in the sub-status too. See which disputes await your response, permit another dispute or have spent too long in the queue, then decide where to follow up.
- 7420518836Shortage$1,157.00Resolved · DeniedDenied 4 d ago · re-dispute
- 7419983012Shortage$2,410.60Resolved · QueuedQueued 132 d
- 7421160457Price claim$318.40Pending your actionAwaiting you
- 7420877291Shortage$640.00Resolved · ApprovedSettled
AMALYTIX reads the sub-status and gives every dispute a state of its own.
Reimbursements
Follow the invoice after the dispute.
Filing the dispute leaves an obvious question: has any money come back? AMALYTIX matches remittance reversals to the invoices you disputed and separates returns on those invoices from reversals without a dispute. Amazon doesn’t link payments to disputes, so this shows the association, not proof that a dispute caused the payment.
$18,420
returned on disputed invoices
gross, including VAT
across 23 disputes
median 41 days to payment
$6,310
still contested
net, excluding VAT
9 awaiting Amazon
2 awaiting you
5
need attention
disputes
3 denied, never re-disputed
2 awaiting your reply
See what’s left of one claim.
Choose an invoice in the demo and trace the payment, shortage claim and reversal through to the amount still outstanding.
Pick an invoice.
Invoice 5730218840
480 invoiced · 480 received
- 2026-08-29Invoice payment+$14,280.00
- 2026-08-29Shortage claim-$2,689.90
Net stuck-$2,689.90
The rest of the remittance has a story, too.
Bring the details to your finance and operations conversations.
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Co-op agreements
Spot rate increases and overlapping co-op agreements.
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Profit & loss
Compare deduction categories over the period you need.
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Payment reconciliation
Open every line behind a remittance.
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By ASIN and fulfillment center
Compare invoiced and received units by product or fulfillment center.
A few details before your next dispute.
No. Some are contractual, such as co-op and volume incentive rebates. Contestable deductions include shortage claims for units Amazon says it did not receive, price claims and chargebacks for packaging, labeling or delivery mistakes. AMALYTIX separates the categories so you can review the appropriate next step.
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Head of E-Commerce, Omnicom Media Group – Transact
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Head of Sales