Cases
Open Amazon cases. Skip the spreadsheet assembly.
Amazon still hasn’t applied the new content, and Support needs the details. AMALYTIX prepares the message and Excel attachment from your snapshots so your vendor team can review the case and have it filed in Vendor Central.
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Subject
Kalvaro US: Adjust Title, Bullet points (US B0F3KX7M2Q, B0F3KX9T4D, ID: 7QK2M)
products.xlsx
2 products · title, bullet points from the snapshot
Message
Dear Amazon Team,
Attached is an Excel file. Please update the products according to the values in the file.
Affected Products in US: B0F3KX7M2Q, B0F3KX9T4D
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Create case
Amazon wants another spreadsheet. Yours is already attached.
The title you want is already saved in the snapshot. There’s no need to build the supporting spreadsheet from scratch. Start a case from the product list, an alert or a variation group, and AMALYTIX prepares the subject, message and Excel attachment. Review it before submission. The case uses one credit regardless of how many products it includes.
Write a message
Subject
Kalvaro US: Adjust Title, Bullet points (US B0F3KX7M2Q, B0F3KX9T4D, ID: 7QK2M)
Message
Dear Amazon Team,
Attached is an Excel file. Please update the products according to the values in the file.
Affected Products in US: B0F3KX7M2Q, B0F3KX9T4D
Thank you and best regards!
Track cases
A closed case can still leave an unfinished job.
Support has closed the case, but the old copy is still on the product page. Check status and replies fetched twice daily from Vendor Central, then look at the snapshot match for each content field. You can see the difference between a completed conversation and content that actually went live.
- Kalvaro US: Adjust Title, Bullet points (US B0F3KX7M2Q, B0F3KX9T4D, ID: 7QK2M)Case ID 18342275561Closed2026-10-14TIBU
- Kalvaro US: Update Variations (US, ID: 9WX3L)Case ID 18337710482Waiting for Amazon2026-10-09
- Kalvaro US: Update Brand (US B0F3KY1R8W, ID: R4T8N)Case ID 18339904127Closed2026-10-06
Case closed. Title and bullet points are now live as in the snapshot.
Replies
Get a head start on the next reply.
Another reply from Support means another conversation to read before answering. Keep the full thread in AMALYTIX and ask AI for a draft based on the discussion and the values you submitted. It writes in the case’s language; you review and send, with up to 6 attachments. A closed case can still be answered within 72 hours of Amazon’s last message.
Kalvaro US: Adjust Title (US B0F3KX7M2Q, ID: 3HP6V)
ClosedAmazon 2026-10-14
We have closed this case because it duplicates an earlier case.Reply to this case
This case is not a duplicate. It asks for a new title for B0F3KX7M2Q; the values are in the attached file. Please reopen the case and apply the title.
AI recommendation: Ask Amazon to reopen the case.
The AI reads the conversation and writes a draft. You check it.
Create cases automatically
Let the missing update trigger the follow-up.
The content push went through, but the new wording still isn’t live after 3 days. With content protection enabled, a workflow can file a vendor support case and follow up later. The sequence stops when the change is live. It covers listing text fields, runs by your configured rules and is available in the Scale plan.
Listing update: Vendor products US
CasesSnapshot mismatch · title, bullet points, description
- 1
Day 0 · Listing update
AMALYTIX pushes the snapshot through the API.
- 2
Day 3 · Support case
Not live: AMALYTIX opens the case in Vendor Central.
- 3
Day 10+ · Second case
Once the first is resolved or 14 days old.
- 4
4 weeks · Pause
Then the sequence starts again.
See what goes into the case.
Choose a case type in the demo and inspect the subject, message and attachment prepared for three products.
Subject
Kalvaro US: Adjust Title, Bullet points (US B0F3KX7M2Q +2 more products, ID: 5MZ9D)
products.xlsx
The new values from the snapshot, per ASIN
Message
Dear Amazon Team,
Attached is an Excel file. Please update the products according to the values in the file.
Affected Products in US: B0F3KX7M2Q, B0F3KX9T4D, B0F3KY1R8W
Thank you and best regards!
Keep the rest of the case work moving.
Prepare a draft, keep the team copied and close the cases you’ve finished.
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AI Agent
Have the agent prepare a case, then approve it before submission.
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Copy by email
Keep your team copied on the cases they need to follow.
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Priority support
Use existing Vendor Priority Support for eligible accounts.
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Close a case
Close finished cases at Amazon from AMALYTIX.
Before the first case goes to Amazon.
Vendors often need a case when Amazon won’t apply a listing update, such as a new title, brand or variation group. It goes to Support in Vendor Central. AMALYTIX prepares the data, files the request and shows the conversation.
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