General Questions
The import of data is still in progress. How long does it take?
After registration, we display a fixed notification for 24 hours indicating that the import is running. This is because we fetch most data for the first time overnight. You don’t have to worry — after 24 hours the notification disappears, and by then all data should be available.
I have received many alerts about partly very old customer questions. How does this happen?
As soon as AMALYTIX finds a new product (e.g., during the initial import or later when you add new products), AMALYTIX reads in all customer questions it can find. Since these are all “new” from the system’s point of view, alerts are created even if the questions are older. The next day, AMALYTIX is up-to-date and only reports new data.
How long will my data be stored?
For paying customers, the following retention periods apply:
| Type | Duration |
|---|---|
| Orders | Indefinite |
| Financial transactions | Indefinite |
| Alerts | 12 months |
| Advertising data | 3 months |
| Other seller’s prices | 12 months |
| Product history | 6 months |
| Search results | 12 months |
Data sources not listed here are kept indefinitely. Once you delete your account or your account is deleted by us, all data will be permanently removed.
Why is my content not being displayed on Amazon, despite a successful snapshot submission?
Even if the snapshot has been successfully submitted to Amazon, it may still not be displayed on the product detail page.
There could be several reasons for this:
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Writing or Brand Rights: In order for Amazon to accept your suggestion, Amazon must first assign you the writing rights for the listing or the brand. You should be registered as the brand owner in the Amazon Brand Registry.
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Review Processes at Amazon: Amazon reviews content to ensure it aligns with their guidelines. In some cases, content may not be displayed immediately due to technical or content-related reasons.
If the content is not adopted by Amazon despite correct submission, we recommend opening targeted cases with Amazon to clarify the causes — especially regarding writing rights and brand rights.