Frequently asked questions

On this page you will find answers to frequently asked questions about AMALYTIX. If your question is not answered here, please contact our Support.

Membership questions

I don’t have a credit card. Can we pay another way?

Yes, for monthly payments we also offer payment by direct debit. For annual payments, we also offer payment by invoice. Please contact our support team for assistance with setting up alternative payment methods.

Does AMALYTIX support the sales tax calculation service?

Yes, once AMALYTIX finds sales tax in the transaction data, the manual sales tax rate is no longer considered. If we do not find any sales tax in the transactions, we use the sales tax rate stored under Settings / General / VAT Rates.

Can I set up multiple seller accounts with AMALYTIX?

No, only one Seller account can be linked per AMALYTIX account. Vendors can link multiple Vendor accounts.

General questions

The import of data is still in progress. How long does it take?

After registration, we display a fixed notification for 24 hours indicating that the import is running. This is because we fetch most data for the first time overnight. You don’t have to worry — after 24 hours the notification disappears, and by then all data should be available.

I have received many alerts about partly very old customer questions. How does this happen?

As soon as AMALYTIX finds a new product (e.g., during the initial import or later when you add new products), AMALYTIX reads in all customer questions it can find. Since these are all “new” from the system’s point of view, alerts are created even if the questions are older. The next day, AMALYTIX is up-to-date and only reports new data.

How long will my data be stored?

For paying customers, the following retention periods apply:

Data sources not listed here are kept indefinitely. Once you delete your account or your account is deleted by us, all data will be permanently removed.

Why is my content not being displayed on Amazon, despite a successful snapshot submission?

Even if the snapshot has been successfully submitted to Amazon, it may still not be displayed on the product detail page.

There could be several reasons for this:

1. Writing or Brand Rights: In order for Amazon to accept your suggestion, Amazon must first assign you the writing rights for the listing or the brand. You should be registered as the brand owner in the Amazon Brand Registry.

2. Review Processes at Amazon: Amazon reviews content to ensure it aligns with their guidelines. In some cases, content may not be displayed immediately due to technical or content-related reasons.

If the content is not adopted by Amazon despite correct submission, we recommend opening targeted cases with Amazon to clarify the causes — especially regarding writing rights and brand rights.

Questions for Amazon Sellers

How are products from my Seller account added to AMALYTIX?

AMALYTIX automatically adds products to your Seller list as soon as it “sees” them in your Amazon data. This mainly happens in three ways:

• When an ASIN appears in your orders, AMALYTIX adds it to your Seller products (if your product limit allows it).
• When an ASIN shows up in certain FBA inventory reports, AMALYTIX can also add it automatically.
• When you run “Add all products” under Settings / Products / Manage products and tags, AMALYTIX reads your open listings and adds products that are not yet in your Seller list.

Whether a product actually appears as an active Seller product depends on your plan limits and settings. If you have already reached your product limit or if new products are set to be added as “hidden only”, AMALYTIX may create the product in the background but keep it hidden until you free up capacity or change your settings.

I am missing one or more products, e.g., ASIN XYZ. How does this happen?

There are several causes.

Option 1 - Add products (only for Sellers)

For Sellers, AMALYTIX adds ASINs automatically that are found in orders. If a product has not been purchased for a long time, AMALYTIX may not have seen it yet. However, as a Seller, you can initiate synchronization with all products. To do this, go to Settings / Products / Manage products and tags and click on the button Add now in the “Seller Account: Add all products” section. AMALYTIX will then try to add all products it has found in Seller Central. This may include various old products.

If the product has not appeared after 1-2 hours, please read on.

Option 2 - Hidden products

AMALYTIX fills the “Seller Products” page with the products it finds in orders. The “Vendor Products” page is automatically filled with products that AMALYTIX finds in the product catalog or in the vendor inventory.

If you have more products than your plan limit allows, AMALYTIX moves the excess products to the “Hidden Products” page. You can find this under Settings / Products / Hidden Products. If you are missing a product, check there first.

You can restore products from there. To do this, first make room on the Seller or Vendor Products page by hiding some products. Then restore the products you want.

Use the filter function to restore a larger group of products at once.

Example: You want to restore 10 hidden products and you are on the Medium plan with a limit of 500 products. There are already 500 products on the “Seller Products” page. You need to hide 10 products on the Seller Products page before you can restore 10 products.

If this process is too time-consuming for you, please contact support. We are happy to assist.

Option 3 - The ASIN cannot be accessed

AMALYTIX adds an ASIN only if the corresponding product detail page can be accessed. There are several situations when a product detail page cannot be accessed:

1. The catalog page is no longer available
2. Another ASIN from the same product family is displayed instead of the requested ASIN

You can check this yourself by trying to access the ASIN directly. Example:

https://www.amazon.de/dp/B07MZQV7TM

Now compare which ASIN is displayed on the product detail page. You can find this information further down on the page.

If the displayed ASIN does not match the ASIN you requested, you are seeing the product detail page of a different product.

Also check the log file in AMALYTIX under Settings / Logfile by searching for the ASIN in the ASIN filter:

Here you will find notes for all products where AMALYTIX had problems accessing the product detail page.

The following distinctions are made:

• Add product: Instead of the searched ASIN, another ASIN was found
• Add product: ASIN could not be found (404)

The first case occurs with variant families where the searched variant has no more stock, cannot be purchased, or is unavailable for other reasons.

The second case occurs when the catalog page has been removed from the catalog.

How can I add missing ASINs manually?

Products can be added manually by uploading a CSV file under Settings / Products / Manage products and tags. However, AMALYTIX will only be able to add the product if the associated product detail page can be accessed (see Option 3).

The product will be added automatically by AMALYTIX if the following conditions apply:

• Seller: The product is found in an order or in FBA stock and the product detail page can be accessed
• Vendors: The product is found in an order from Amazon, in the sales reports, or in the stock and the product detail page can be accessed

Does AMALYTIX also support the US marketplace?

Yes, at https://us.amalytix.com you can also create Seller accounts for sellers who sell in North America.

I see discrepancies between Seller Central and the Seller Dashboard numbers. Why is that?

In the Dashboard, we analyze data from Amazon’s Financial Transactions in the “Payments” section. For every order and every charge, there is a transaction. However, these transactions are settled with a delay. For orders, the delay is 1-3 days. Therefore, there will be differences between the order sales you see in Seller Central and the values in the Seller Dashboard.

How can I import session and conversion data? The column is empty for me.

This data is only available in Seller Central. To import this data, AMALYTIX needs a user with the appropriate access rights. The email address you find under Settings / General / Amazon APIs needs to be invited to Seller Central. Once we have accepted the invitation, we import this data daily. This feature is available from the “Large” plan onwards.

Questions about specific alerts

How can I monitor the base price display on Amazon?

As a seller, you are required to display a base price for products sold by weight or volume, in accordance with the Price Indication Regulation (PAngV). Failure to do so can result in legal warnings.

Unfortunately, Amazon frequently hides this base price even when all the data needed to calculate it is available.

AMALYTIX monitors the base price display for sellers who have activated the extended Buybox monitoring. You can activate this monitoring under Settings / General / Other in the “Extended Buybox Monitoring” section. Check the box for the product list you want to monitor (e.g., “Monitor Seller Products”):

Then, under Settings / Alerts, you need to create or edit an alert rule and activate the corresponding alert:

Alerts will then be delivered automatically via email, Slack, or directly in the app — depending on your alert rule configuration.

How can I determine if a Chinese seller is linking to my listing?

AMALYTIX has an alert called Chinese seller detected. You can enable this in an alert rule under Settings / Alerts.

Once AMALYTIX detects a seller that ships from China, you will be notified via email, Slack, or through an entry in the app — depending on your alert rule configuration.